---
title: "AI Search Visibility FAQ: Questions About Ossvy"
description: "Answers about AI search visibility, GEO and Ossvy: what we track, how pricing works, data protection, agencies and the free AI visibility check."
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dateModified: "2026-10-09"
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source: "Ossvy (https://ossvy.com)"
---

# Frequently asked questions. About AI visibility and Ossvy.

Breadcrumb: [Home](https://ossvy.com/index.md) › FAQ

## General

### What is Ossvy?

Ossvy is an AI search visibility platform that shows how brands appear in ChatGPT, Gemini, Perplexity, Claude, Microsoft Copilot and Grok, which sources those answers cite, and what to change to be recommended more often. Start with the [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md).

### What is generative engine optimization (GEO)?

GEO is the practice of improving how often and how accurately AI engines mention and cite your brand in their answers. It builds on SEO but targets the answer itself rather than a list of links. Ossvy measures GEO results; see [AI brand visibility](https://ossvy.com/product/ai-brand-visibility.md).

### What is the difference between GEO, AEO and SEO?

SEO optimizes pages to rank in search results. AEO (answer engine optimization) targets direct answers, such as featured snippets and voice answers. GEO targets answers generated by AI models like ChatGPT. They overlap, and good SEO supports both. See how Ossvy tracks it in [prompt tracking](https://ossvy.com/product/prompt-tracking.md).

### Who is Ossvy for?

Marketing, SEO, content and PR teams at brands, and the agencies that serve them, especially in Türkiye, the Gulf and Europe. See [solutions by team and industry](https://ossvy.com/solutions.md).

### Does Ossvy work in Turkish and Arabic?

Yes. The website, prompts and reports are available in English, Turkish and Arabic, and prompts can be tracked per country. See [AI brand visibility](https://ossvy.com/product/ai-brand-visibility.md).

### Is Ossvy a chatbot or an SEO rank tracker?

Neither. Ossvy doesn't answer questions for your customers and doesn't track Google rankings. It measures what AI assistants say about your brand and helps you improve it. Details for AI assistants are on our [AI agent instructions page](https://ossvy.com/ai-agent-instructions.md).

## Product

### What is AI brand visibility?

AI brand visibility is how often AI assistants such as ChatGPT, Gemini and Perplexity mention your brand when people ask questions about your category. It is usually measured as the share of relevant answers that name you, compared with your competitors. See how Ossvy measures it in [competitor analysis](https://ossvy.com/product/competitor-analysis.md).

### How can I check my AI visibility for free?

Use the [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md): enter your domain and get a mini report for ChatGPT, Gemini and Perplexity with your score, top competitors and three priority actions.

### How do I improve my brand's visibility in AI answers?

Start with the prompts where competitors appear and you don't, find the sources those answers cite, and earn mentions on those sources while publishing clear, citable pages on your own site. Ossvy turns this into a prioritized list in [actionable insights](https://ossvy.com/product/actionable-insights.md).

### Which AI engines does Ossvy track?

Ossvy tracks ChatGPT, Google Gemini, Perplexity, Claude, Microsoft Copilot and Grok. Each engine has its own page with engine-specific data, for example [ChatGPT visibility tracking](https://ossvy.com/product/ai-brand-visibility/chatgpt.md).

### Is AI visibility different from SEO rankings?

Yes. SEO rankings show where a page appears in a list of links; AI visibility shows whether an assistant names your brand inside its answer. Good SEO helps, because many engines search the web first, but a top-ranking page can still be missing from AI answers. Check where you stand with the [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md).

### What does the free AI visibility check do?

It asks ChatGPT, Gemini and Perplexity a set of questions buyers in your category ask, then shows how often your brand is mentioned, which competitors are recommended and three actions to improve. For daily tracking across six engines, see [AI brand visibility](https://ossvy.com/product/ai-brand-visibility.md).

### How is the AI visibility score calculated?

The score from 0 to 100 combines how often your brand is mentioned across the tested answers, your position in those answers and the tone of the mentions, weighted per engine. It is a snapshot; the [platform](https://ossvy.com/product/prompt-tracking.md) tracks it daily.

### Which AI engines does the free check cover?

ChatGPT, Gemini and Perplexity. The full platform also tracks Claude, Microsoft Copilot and Grok; see all [AI engines Ossvy tracks](https://ossvy.com/product/ai-brand-visibility.md).

### How accurate is a one-time check?

It gives a reliable first picture, but AI answers vary between runs and days, so treat it as a snapshot rather than a final verdict. Daily [prompt tracking](https://ossvy.com/product/prompt-tracking.md) gives you a trend.

### Is the check really free? What happens with my email?

Yes, it's free and needs no credit card. We use your email to prepare your report and may follow up once about it; you can opt out anytime. Details are in our [privacy policy](https://ossvy.com/legal/privacy-policy.md).

### Can I check a competitor's domain?

Yes, you can check any public domain, which is a quick way to compare. To track several competitors side by side every day, use [competitor analysis](https://ossvy.com/product/competitor-analysis.md).

### How is this different from an SEO audit?

An SEO audit checks how your pages rank in search results. This check looks at whether AI assistants name your brand inside their answers, which can differ a lot from rankings. For a full action plan, see [actionable insights](https://ossvy.com/product/actionable-insights.md).

## Pricing

### How much does Ossvy cost?

The price depends on how many prompts, engines and markets you track. Brand and agency plans are billed monthly or yearly in USD or EUR, and Enterprise is priced per contract. Not ready to pay? Run the [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md) first.

### Is my data safe, and do you sign a DPA?

Yes. We process data under GDPR and KVKK, and business customers can sign our data processing addendum. Read the [data processing addendum](https://ossvy.com/legal/data-processing-addendum.md).

### What is a prompt, and how are prompts counted?

A prompt is one buyer question you track, such as 'best CRM for small businesses'. It runs daily in every engine and market you choose, and your plan sets how many you track at once. More in [prompt tracking](https://ossvy.com/product/prompt-tracking.md).

### Is there a free trial?

Yes. Starter comes with a free trial, and anyone can run the [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md) without an account or a card.

### Which AI engines are included in each plan?

Starter covers ChatGPT, Gemini and Perplexity. Growth and above add Claude, Microsoft Copilot and Grok. See every engine on [AI brand visibility](https://ossvy.com/product/ai-brand-visibility.md).

### Can I track several brands or markets?

Yes. Business and Enterprise include several projects and markets, so each brand, country and language gets its own results. Large groups should see [Enterprise](https://ossvy.com/enterprise.md).

### Do you offer agency pricing?

Yes. Switch the toggle to 'For agencies' for plans with several client projects, white-label reports and usage you can pause per client. More on [Ossvy for agencies](https://ossvy.com/solutions/agencies.md).

### Which currencies can I pay in?

USD or EUR. The page picks one from your location, and you can switch it above the plan cards. For invoicing questions, use our [contact page](https://ossvy.com/contact.md).

### Can I change or cancel my plan?

Yes. Upgrade or downgrade anytime. Changes apply from the next billing period, and you can cancel before renewal. Details are in our [terms of use](https://ossvy.com/legal/terms-of-use.md).

### Do yearly plans cost less?

Yes. Yearly billing saves about 15% compared with paying monthly. Enterprise contracts are priced individually; see [Enterprise](https://ossvy.com/enterprise.md).

## Security and data

### Is Ossvy ready for enterprise teams?

Yes. Enterprise plans include regional workspaces, role hierarchies, consolidated reporting, a data processing addendum and a dedicated success manager. Pricing is custom; see [pricing](https://ossvy.com/pricing.md).

### Where is data hosted, and is Ossvy KVKK and GDPR compliant?

Ossvy processes personal data under KVKK and GDPR and signs a data processing addendum with business customers. Hosting details are shared during procurement; see the [data processing addendum](https://ossvy.com/legal/data-processing-addendum.md).

### Can we track several brands and subsidiaries?

Yes. Each brand or subsidiary gets its own project with prompts, competitors and markets, and the group view rolls them up. See [competitor analysis](https://ossvy.com/product/competitor-analysis.md) for cross-brand comparisons.

### How do roles and permissions work?

Roles go from global admin to regional admin, team lead and analyst, so each team sees only its regions and brands. Agencies working for you can get scoped access too; see [Ossvy for agencies](https://ossvy.com/solutions/agencies.md).

### Can we track many regions and languages?

Yes. Track prompts per country and language across Türkiye, the Gulf, Europe and beyond, and compare markets side by side. See [AI brand visibility](https://ossvy.com/product/ai-brand-visibility.md).

### Do you support SSO?

Single sign-on is available on Enterprise plans. Ask about your identity provider on the [contact page](https://ossvy.com/contact.md).

### Can we sign a custom contract and pay by invoice?

Yes. Enterprise customers can sign custom terms, pay yearly by invoice and receive e-invoices in Türkiye. Start the conversation on the [contact page](https://ossvy.com/contact.md).

### How does onboarding work?

A success manager sets up your brands, markets and prompt sets with you, and the first results arrive within days. You can start with a [free AI visibility check](https://ossvy.com/tools/ai-visibility-check.md) before the kickoff.

## Agencies

### How do agencies sell GEO or AI visibility services?

Most start with a paid audit: show a client where AI engines recommend competitors instead of them, then offer a monthly retainer for tracking, content and outreach. Ossvy provides the audit data and the monthly [white-label reports](https://ossvy.com/product/reports.md).

### Can I manage multiple clients in one Ossvy account?

Yes. Each client is a separate project with its own prompts, competitors, markets and reports, and your team switches between them with one login. Agency plan details are on the [pricing page](https://ossvy.com/pricing.md).

### Can I pause tracking for a client?

Yes. Pause a client's project between campaigns and resume later without losing history, so you only use capacity for active clients. See how usage works on the [pricing page](https://ossvy.com/pricing.md).

### Are reports white-label?

Yes. Reports can carry your agency's logo and colors without Ossvy branding, and can be scheduled to go to each client automatically. More on [reports](https://ossvy.com/product/reports.md).

- [Didn't find your answer? Contact us](https://ossvy.com/contact.md)

**Find out what AI says about your brand**: Start with a free check, or let us walk you through your results in a 30-minute demo. [Start free](https://app.ossvy.com/signup) · [Book a demo](https://ossvy.com/contact?form=demo)

Source: https://ossvy.com/faq · Last updated: 2026-10-09